For the Business Professional Communicating Effectively in the American Business World
In addition to being able to speak English fluently, the business professional must understand the American culture and learn the correct way to handle situations that follow accepted business guidelines.
This section will address the following skills:
responding to colleagues' comments/questions/problems effectively in the workplace
dealing with argumentative people
Using the correct tone of voice
working with the person who thinks they know everything
basic guide to conducting a productive business meeting
knowing when and how to listen and speak in business
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